Refund Policy

This Refund Policy explains the terms under which Code Burner ("we," "us," or "our") offers refunds for membership subscriptions and merchandise purchased through our Service.

1. Membership Subscriptions

Membership subscriptions (such as "Engineer" and "Administrator") renew automatically on a monthly basis. You may cancel your subscription at any time through your account dashboard or by contacting support. Cancellation stops future billing; your access continues until the end of the current paid billing period.

We do not offer refunds for partial billing periods, except where required by applicable law. If you believe you were charged in error, please contact us promptly and we will review your request.

2. Digital Goods

Digital goods—including downloadable music tracks, digital art, and other downloadable content—are generally non-refundable once delivered or downloaded, except where required by law. If a digital product is defective or was not delivered, contact us and we will make it right.

3. Physical Merchandise

Physical merchandise may be returned within 30 days of delivery if it is unused, in its original packaging, and in the same condition you received it. To initiate a return, contact us with your order details. We will provide instructions for returning the item.

Refunds for returned physical goods are issued to the original payment method once we receive and inspect the returned item. Shipping costs are non-refundable except in cases of defective or incorrect items.

4. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 14 days of delivery. We will arrange a replacement or a full refund, including return shipping where applicable.

5. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or card issuer. Most issues can be resolved quickly through our support channels.

6. Legal Rights

Nothing in this policy limits any statutory rights you may have under applicable consumer protection law. Some jurisdictions provide additional rights to refunds and returns that cannot be excluded.

7. Contact

To request a refund or return, contact the Code Burner team through the support channels available in the Hub. Please include your order or subscription details so we can assist you promptly.